Refund Policy

At Selene Luxe, we take great pride in the quality of our custom-crafted apparel. Because each item is printed and stitched specifically for you when you place an order, we have a specific return policy to ensure we can continue offering unique, sustainable fashion.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or report an issue. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you must contact us first at bassam@greatbassam.com.

IMPORTANT: Please note that as our products are custom-printed on demand, we do not have a central warehouse for returns. Please do not mail items back to the manufacturer or to our billing address without contacting us first. Items sent back to us without first requesting a return will not be accepted. If your return is approved, we will provide you with specific instructions on how to proceed.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To help us resolve the issue quickly, please include a clear photo of the damage or the incorrect item in your email to bassam@greatbassam.com. We will evaluate the issue and make it right via a replacement or a refund.

Exceptions / Non-Returnable Items

Custom Products: All of our items are custom-made to order. Because each product is manufactured specifically for you at the time of purchase, we cannot accept returns or exchanges for "change of mind" or for ordering the incorrect size. We kindly ask that you refer carefully to the size charts provided on each product page before placing your order.

Additional Non-Returnable Items: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if it is damaged or defective), and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve evaluated your request (and inspected the provided photos/items), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at bassam@greatbassam.com.